Do you know what your customer service team is up to? You do not want to miss this. You could have several calls coming in asking for more product information, a quote for large orders or any other areas. However, you have no idea what is going on how the call ended. This happens when you are not using the right user friendly Task Management System from WebTCards Ltd. You need to be tracking every call that comes in. When the phone rings, it is the sound of potential revenue. However, you are missing out on how to make more or do more to grow it. Do not be the backseat driver of your own business. Take charge. Find out what is happening and ensure that it is done right.
As a call comes in, a customer agent needs to be more than friendly. He needs to be on-point with product knowledge and processing the call effectively. Was the call a complaint? If so, the agent needs to record the complaint, and raise a resolution ticket. For example, someone called in and said that he did not receive the right part. The agent should log a ticket about a complaint. Then he will make a ticket for the warehouse to send out the right part quickly. Thus, you will see that a problem came in; the agent resolved the problem by having the warehouse pick up the ticket and send the right part out. As you go through the day, you will be able to see how many wrong parts were sent out and track down the problem. Thus, you will save money and time.
There is no question that Right Task Management Tool will save a company time and money. It will ensure that there is a process and that the process is done right. Everyone will be able to see how things are moving in real time by looking at the software. When it comes to your business and growing it, you need to be using the right Task Management System to move forward.
If a call comes in, you will know the result. You will see what needs to be done, what has been and any issues.
